Refund policy

Right of withdrawal

7.1 We invite the user to read with particular attention to this article, which governs the right of withdrawal.

7.2 The right of withdrawal is the right of the Consumer to terminate the purchase contract without being obliged to provide a reason. If you purchased as a Professional, the right of withdrawal does not apply, unless otherwise agreed with the Seller. Possible exceptions to the right of withdrawal are set out in this article 7. 

On the Site are sold goods made to measure or clearly personalized. If you act as a consumer, the following rules on the right of withdrawal does not apply for specific provision of law. In fact, if this were not so, the Seller would be unable to resell a product made specifically for you. However, in case of a damaged product or a manufacturing error, the Seller will offer a free reprint/embroidery if you contact him within 30 days of product delivery. You must send photo proofs of the damaged or non-compliant product, otherwise the Seller will not proceed with sending the new product. 

 

7.3 Unless otherwise agreed, the direct costs of returning the Products shall be borne by the Seller, as well as the responsibility for the transportation of the same. In case of a free reprint, the Product must be delivered at the Seller's premises, or at the different address communicated by the Seller.

7.4 The Consumer is only responsible for the diminished value of the goods resulting from handling the Product in a manner different from that necessary to establish the nature, characteristics and functioning of the Product. The Product must in any case be kept, handled and inspected with normal diligence and returned intact, complete in all its parts, fully functional, accompanied by all the accessories and illustrative sheets, with the identification tags, labels and disposable seal, where present, still attached to the Product and intact and not tampered with, as well as perfectly suitable for its intended use and without signs of wear or dirt. Moreover, the returning is applied to the Product in its entirety. It cannot therefore be exercised in relation to parts and/or accessories of the Product.

7.5 This Article regulates a very important issue concerning the costs of return in the event of damage or non-conformity of the product. In light of the provisions above, the Seller believes it appropriate to point out that the costs of returning the Product will be at his expense and under his responsibility.

The Products must be returned to the address indicated in the "Seller's Data" section in the Introduction or to the address communicated by the Seller from time to time.